Saturday, July 21, 2012

A tale of excellent customer service

I recently had a series of excellent customer service experiences with Swatch.

I bought a watch -- very brightly colored -- and after wearing it a little, decided that I needed that bright color to be green. The friendly Swatch employees -- so friendly that this must be a prerequisite in the hiring process -- helped me pick a much greener watch. Still brightly colored.

Yet, alas! For reasons unknown (but excess verdure suspected), this excellent watch stopped running. I took it back (to my 3rd store), and they tested the battery (fine), so they simply replaced the watch. This entire interaction took about 5 minutes.

So I'm on my third watch in as many weeks, but I like it. All my interactions at Swatch stores and kiosks across the continent were very easy and positive. Look at me digitally/virally promoting a brand I like social-mediated-ly. Thanks, Swatch!

This post's theme word is sidereal, "relating to the stars," or "measured with reference to the apparent motion of the stars." This timepiece marks sidereal time.

1 comment:

Andrea said...

It's always surprising how accommodating they are. They also buff your watchface to eliminate the scratches.